PAIA manual

Quick Access Capital (Pty) Ltd

Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended).

Date of compilation and revision: 4 November 2026

Quick Access Capital (Pty) Ltd (registration number 2023/796958/07) is a business funding broker based in Ballito, KwaZulu-Natal. We assess the funding needs of South African businesses and introduce their applications to funders. We don't lend.

1. List of acronyms and abbreviations

• "IO": Information Officer
• "PAIA": Promotion of Access to Information Act 2 of 2000 (as amended)
• "POPIA": Protection of Personal Information Act 4 of 2013
• "QAC": Quick Access Capital (Pty) Ltd
• "Regulator": Information Regulator
• "Republic": Republic of South Africa

2. Purpose of PAIA manual

All private bodies in South Africa must have a PAIA manual. The Information Regulator said that, "effective from 01 January 2022, all public and private bodies (including those that are currently exempted) must have their PAIA Manual available at their principal place of business or on their web site".

This manual helps you to:

• see which of our records you can get without a formal PAIA request
• understand how to ask for a record, by seeing the subjects we hold records on and the categories of records under each one
• see which records we keep because another law requires it
• find the contact details of the person who will help you with a request
• find the Regulator's Guide on how to use PAIA, and how to get it
• see whether we process personal information, why, about whom, and what kind
• see who we may share personal information with
• see whether we send personal information outside the Republic, and to whom
• see how we keep personal information safe

3. Key contact details for access to information of Quick Access Capital (Pty) Ltd

3.1 Chief Information Officer

3.2 Deputy Information Officer

Send all requests to the Information Officer above.

3.3 Access to information general contacts

Email: [email protected]

3.4 National or Head Office

4. Guide on how to use PAIA and how to obtain access to the guide

The Information Regulator publishes a Guide on how to use PAIA (October 2021 version) on https://inforegulator.org.za/paia-guidelines/, in English and the other official languages. The Guide explains, among other things, how to make a request to a private body, the help the Regulator can give, and the remedies open to you, including a complaint to the Regulator and an application to court.

You can get the Guide:

• from the Regulator's website: https://inforegulator.org.za/paia-guidelines/
• by asking us at [email protected]. Tell us which official language you want, and we will send you the Regulator's version in that language where the Regulator publishes one.

Information Regulator (South Africa) Website: https://inforegulator.org.za/ PAIA complaints: [email protected] General enquiries: [email protected] Phone: 010 023 5200 or toll-free 0800 017 160 Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 Post: P.O. Box 31533, Braamfontein, Johannesburg, 2017

How to ask for a record from us

1. Fill in Form 2, "Request for Access to Record" (Regulation 7). You can download it from the Information Regulator's website. Attach proof of your identity.
2. Send it to the Information Officer by email to [email protected]. If you want to post it or deliver it by hand, ask the Information Officer for the address.
3. Say which record you want, in enough detail for us to find it, and how you want to receive it.
4. If you are asking on behalf of someone else, show that you have their authority.
5. Pay the request fee (see "Fees" below).

Fees

PAIA allows a private body to charge a request fee and an access fee. The Information Regulator's fee structure for private bodies is:

• request fee, "payable by every requester": R140.00
• copies: R2.00 per A4 page or part of a page
• search and preparation: R145.00 for each hour or part of an hour, not counting the first hour, up to a maximum of R435.00
• deposit: if the search takes more than 6 hours, you may be asked to pay one third of the fee upfront

If you only want us to confirm whether we hold personal information about you, POPIA section 23(1)(a) says that confirmation is free of charge. We will tell you any fee before we do the work.

When we will decide

We'll decide on your request as soon as we reasonably can, and within 30 days. We may extend this once, by up to 30 more days, in the cases PAIA allows (for example a very large request), and we'll tell you why within the first 30 days. If we don't decide in time, PAIA treats your request as refused.

Why a request may be refused

Access can be refused only on the grounds in Part 3, Chapter 4 of PAIA (sections 63 to 69): for example to protect another person's privacy, a third party's commercial or confidential information, someone's safety, legally privileged records, or our own commercial information. Section 70 says a record must still be released where the public interest in it clearly outweighs the harm.

If you're unhappy with our decision

PAIA's internal appeal (section 74) is for public bodies. If you are unhappy with a decision by the head of a private body such as QAC, for example a refusal, section 77A(2) of PAIA says you may complain to the Information Regulator within 180 days of the decision. The Regulator's own guidance says that, for private bodies, a complaint can be made where a request is refused or not answered, using PAIA Form 5 sent to [email protected].

Section 78 of PAIA covers applications to court. It says a requester may apply to court after using the complaints procedure in section 77A, and sets a time limit of 180 days.

5. Categories of records of Quick Access Capital (Pty) Ltd which are available without a person having to request access

6. Description of the records of Quick Access Capital (Pty) Ltd which are available in accordance with any other legislation

7. Description of the subjects on which the body holds records and categories of records held on each subject by Quick Access Capital (Pty) Ltd

Having a category listed here doesn't mean a record will be released. Access can be refused on the grounds set out in PAIA (see "Why a request may be refused" in section 4).

8. Processing of personal information

8.1 Purpose of processing personal information

To look at a business's funding need, contact the person who enquired about it, and, if they want to go ahead, put the application to a funder that suits it. We also keep the records the law requires. We don't sell personal information. Our privacy notice has the full detail.

8.2 Description of the categories of data subjects and of the information or categories of information relating thereto

8.3 The recipients or categories of recipients to whom the personal information may be supplied

8.4 Planned transborder flows of personal information

Yes. An enquiry sent through the website form is stored and handled outside South Africa: our lead database is on Supabase servers in Germany, the website and form run on Cloudflare, Inc., a United States company with servers around the world, enquiry emails go through Resend, a United States company sending from Ireland, and our operator is in the United Kingdom. WhatsApp is run by WhatsApp LLC in the United States, part of Meta, and it stores information in data centres around the world.

POPIA section 72(1) allows a transfer to a third party in another country only in set cases. We rely on two: the transfer is needed "for the implementation of pre-contractual measures taken in response to the data subject's request" (s72(1)(c)), and the person's consent, given on the enquiry form (s72(1)(b)).

Anyone who would rather their details stayed in South Africa can call or email us instead of using the form or WhatsApp.

8.5 General description of information security measures to be implemented by the responsible party to ensure the confidentiality, integrity and availability of the information

• The website and enquiry form use an encrypted connection (HTTPS).
• Our operator processes personal information only on our instructions, under a written agreement that requires it to keep the information secure, as POPIA sections 20 and 21 require.
• We keep an enquiry for 12 months after our last contact, then delete it, unless the person becomes a client.

Our privacy notice has the full detail.

9. Availability of the manual

A copy of this manual is available:

• on this website at /paia-manual/
• at our principal place of business in Ballito, for inspection during normal business hours, by arrangement with the Information Officer
• to any person who asks, for a reasonable fee
• to the Information Regulator if it asks for one

This follows PAIA section 51(3).

10. Updating of the manual

We update this manual regularly, and whenever our details or the law change.

Issued by Quick Access Capital (Pty) Ltd. Information Officer: Ryan Meyer, founder. Date: 4 November 2026.

Sources

• inforegulator.org.za: Information Regulator, PAIA Manual Template for a Private Body: the ten headings and sub-headings used above, and the two example rows in section 6
• justice.gov.za: PAIA, Act 2 of 2000 as amended: s51 and
• inforegulator.org.za: Information Regulator PAIA FAQ: "for private bodies and other public entities, their internal appeal process is not compulsory and if your request is refused or not responded to, you may lodge a complaint with the Regulator
• inforegulator.org.za: : "Guide on how to use the Promotion of Access to Information Act 2 of 2000, as amended [Oct 2021]", with versions in other official languages
• inforegulator.org.za: : private body fees: "Request fee, payable by every requester R140.00
• inforegulator.org.za: : [email protected], [email protected], 010 023 5200, toll-free 0800 017 160, Woodmead address
• inforegulator.org.za: FORM 2 REQUEST FOR ACCESS TO RECORD [Regulation 7]
• gov.za: all private bodies must have a PAIA manual from 1 January 2022
• justice.gov.za: POPIA s20, s21, s23 confirmation "free of charge", s72 and

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